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Etisalat customer care number is 101 or 800 101. I am not related to Etisalat, blog was prepared with the help of Internet resources. More help ? onabin@gmail.com

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Dlink 615 Router Configuration for eLife

Dlink 615 DIR Router Configuration for ELife





1) Type http://192.168.1.1 in internet browser like firefox or internet explorer. Then Select Admin as username and admin as password and press Log In button


2) Select Manual Internet Connection Setup



3) Select PPPoE then Dynamic IP then give username, password. Then Select Always on then clear DNS Server Entries (i.e. 0.0.0.0). Then click Save setting.



4) Router will restart. Again follow step 1 after router restarts.

5) Click on Wireless Setting on Left pane, then click "Manual Wireless Network Setup"


6) Give wifi name, security mode, security key and Click Save settings button to apply settings.


7) Open your computer, open wireless network, select your wireless name and click Connect. Then put the wifi password when asked.


Enjoy !!

Common Dial up Errors

Common Dial up Errors




Here are the some common dial-up errors you are most likely to encounter:

Error 680

This is a "no dial tone" error. It could mean several things.
  • you haven't plugged the phone cord into the back of the computer, 
  • your phone line is dead, 
  • your phone is off the hook or in use, 
  • your phone cord is bad or too long (over 25 feet is not good and could be the problem), 
  • your phone cord is plugged into an ethernet port or the "phone" extension next to the correct port (the phone extension is for a cord going to your telephone so you can use both with the same jack), or last of all, 
  • there's something wrong with your modem. 
Luckily, this error is usually easy to fix, you just have to test these areas to see which one is causing the problem. If all else fails, in some rare cases, you must see a technician to repair your computer.


Error 691

Your username or password is invalid.

This means either something is typed incorrectly, there's something wrong with the access number you're using or you account has been terminated, suspended, or withheld. If retyping your username and password or recreating the connection does not resolve this, call your ISP. You probably just need to pay a bill or get new username or password or try some other troubleshooting tips.


Error 678

Your modem cannot establish a connection/there is no answer.

  • Check if ONT is up and working
  • Restart your ONT.
  • Check your cable is okay or not.
  • Try to setup dial up using second port of your ONT
  • Otherwise call customer care and register your complaint.

Error 633

The modem is in use. Make sure you aren't already connected with another connection or that nothing else is using the internet connection. The easiest thing to do is restart you computer and the connections will automatically drop. You may need to reinstall your modem if the problem persists.


Fax not working

Fax not working



Try to dial your fax number from mobile or any other landline number, 

  • if ring is not going then
    • problem may be from ONT, check if ONT is up and working
    • if you hear busy tone, then close your fax properly and restart
  • if ring is going then
    • check if your fax is working i.e. powered up, ink, ink cartridge, paper conditions.
    • check if there is any other fax queue, try to clear the queue.
    • check if cable connection from fax to the telephone socket or the ont is okay or not.
  • if your fax and its environment is good then
    • try to send a fax, if receiver is not receiving the fax then
      • your fax account is not configured to send data (only voice service is active), so call customer care center and register your complaint. Technician should call engineering support to activate your data service also.
    • try to receive a fax, if you cannot receive fax then
      • there must not be dial tone in your fax also, if there is dial tone then there is problem in your fax machine
      • if there is no dial tone, then there is problem in the ONT, so you have to call customer care center and register your complaint for further troubleshooting by technician.

  • No some fax machine may not support the fiber optic infrastructure, so first confirm with your service provider and try to replace the fax machine with supported one. 

Hotline, DND, Conference not working

Hotline, DND, Conference or Follow me services not working


If there is any problem for any of the additional telephone related services describe below, try to deactivate and activate the service or call customer care center for the assistance.





Hold on Enquiry and Add on - Conference

A customer who is engaged on an established call can set up another call to a third party. The subscriber may then make use of the following actions in any appropriate order:

- Switch from one call to the other as required, secrecy being maintained between the two calls
- Release one call and retain the other.
- Establish a third party conference.


Follow me Service 


    • This service enables you to forward your calls from any telephone to any other telephone within UAE, The service is extremely easy to use and access. Simply dial (146) and follow the voice instructions.
    • To access Etisalat's "Follow Me" service, you must be a subscriber to " Call Forwarding - Unconditional" service. If you do not have a subscription to the " Call Forwarding- Unconditional" service, you will be automatically subscribed to it for a nominal quarterly rental charege, provided that both services are applied for the same time

Hotline with time-out

  • The service enables the automatic setting up of a call to a predetermined number when the customer lift his hand set.
  • If the call setup is delayed for 5 seconds, or the customer dials or keys digits within the time out period, the hot line facility is over ridden and the call is treated as normal call.

To activate: press * 53 *(Desired Number)
To deactivate: press # 53 #


Do not disturbe (DND)

The customer can activate his telephone line into a "do not disturb" condition. Incoming calls are redirected to a recorded announcement (standard message) once activated.

To activate: press * 26 #
To deactivate: press # 26 #


Call waiting and Call forwarding issues

Call waiting/Call forwarding is not working




Call waiting

This service allows a customer who is already conversing with another party to be informed by a call waiting tone of 15 seconds duration that another call is waiting. He can then choose one of the following:

-Ignore the new call.
-Terminate the call in progress and accept the new call.
-Hold the original call and accept the new call.

A ringing tone is sent to the calling customer. The new call will be rejected if no action is taken within 15 seconds. The two calls are entirely separated and secrecy is provided in this state.

In the held configuration, the customer can switch between the two calls as many time as he needs, or terminate the call in progress and initiate the held one.

Call Waiting Service
To activate: press *43 #
To deactivate: press # 43 #
    • if call waiting is not working or you can see caller id of first caller but you cannot see caller id of second caller try to deactivate and re-activate the call waiting service using the code combination
    • otherwise call customer care and register your complaint because a technician visit is required to co-ordinate with main office engineers.

Call forwarding

Incoming calls to a customer with this service are forwarded to another number (be it a pager, mobile or voice mail). Outgoing calls are not affected by the service. Call Forwarding is available in 3 options:

-Call Forwarding - Unconditional
To activate: press *21*( enter telephone number calls to be forwarded to) #
To deactivate: press #21# ( from your own telephone)
-Call Forwarding - on No Reply
To activate: press *61*(telephone number calls to be forwarded to)
To deactivate: press # 61 #
-Call Forwarding - on Busy
To activate: press * 67 * (telephone number calls to be forwarded to) #
To deactivate: press # 67 #

To deactivate all above: press ##02#
  • so please call customer care center and register your complaint for troubleshooting.

Cross connection or noisy call

Telephone problem - Cross connection or noisy call




Cross connection

If there is cross talk i.e. someone is calling you on your landline and he is getting wrong person (telephone ringing elsewhere), then this problem is basically from service provider due to faulty mapping of your telephone account in another customer's ONT device


Noisy call 

If there is disturbing noise while you are calling or receiving calls from your telephone, there could be problem of
    • faulty telephone patch cable, 
    • faulty telephone socket
    • faulty RJ11 connector or the telephone port of ONT. 
    • First check cable, telephone set and socket if possible. Please do not place your telephone set or telephone cable near to speaker or magnetic materials. If you need technician visit to repair this noisy call, then call customer care center and register your complaint.
    • problem in ONT in such case is rare.


CCB not working

Telephone problem - Code Control Barring (CCB) not working




Code Control Barring (CCB) code is used for locking STD (0 dial) and ISD (00 dial) to avoid unauthorized use of telephone service. To use CCB you have to apply for CCB service and you will receive a personal secret code.

To activate: press * 33 *personal_code#
(To verify the activation of service please press * # 33 #)

To deactivate: press # 33 *personal_code#

If CCB is not working
  • try to deactivate first using #33*personal_code# and activate again using *33*personal_code# and try for STD or ISD call

  • otherwise call customer care center and register your complaint because
    • CCB code provided may not be shown/updated/matched with backbone system data
    • CCB code may be wrongly issued
    • in case of upgrade/migrate CCB issue may occur due to technical reasons.

STD and ISD not working

Telephone problem - zero (STD) and double zero (ISD) not working




ZERO dial is required for landline to STD calls and Mobile numbers and DOUBLE ZERO dial is required for ISD calls. By default VOICE MAIL, CALLER ID (also called CLIP) and LANDLINE to Local LANDLINE are free. CLIP service is by default not provided for BUSINESS ACCOUNT.

  • By default for new connection 0 and 00 dial is disabled for customer safety. If you have applied for STD and ISD facilities at the time of subscription then after 24 hours of installation STD and ISD will be activated. If there is no 0 and 00, call customer care center and register your complaint.
Latest update on 4 Dec 2015: STD and ISD is activated, Field engineer should verify that STD and ISD is working before leaving customer place.
  • If you are existing customer but with upgrading and migrating option then call customer care center and register complaint for the activation of STD and ISD facilities.


Incoming and outgoing call

INCOMING/OUTGOING CALL NOT WORKING



No incoming and/or outgoing call troubleshooting

Before complaining to Etisalat, please check following things because if there is any fault from your side, otherwise Etisalat will charge you to fix the problem.


FIRST STEP REQUIRED

Check the lights on the ONT (the Etisalat fiber optic box). If there is no light on the ONT or if there is only power light or if there is red light on OPTICAL/LOS indicator or if OPTICAL/ PON/ LINK/ WAN/ CONFIG indicator is blinking, then please TURN OFF and TURN ON the ONT and wait for 3 minute. If still there is same issues as described before, you must register your complaint by calling 101. They will send their engineers to fix the problem.


No light in Optical LED => ONT Configuration issue from ISP or ONT faulty



Red light in Optical LED => fiber link broken


Your Scenario

  • Incoming call not ringing (but you can make outgoing call)
    • make sure your telephone set volume is not fixed to low or mute setting
    • If you have recently upgraded or migrated from existing telephone or internet connection to eLife connection or from old copper system, this problem occurs basically from service provider side. During upgrade/migrate/new provisioning your telephone account must be configured properly in system and transferred to the ONT. So register your complaint to service provider. There is no any charges for the troubleshooting.

  • No outgoing call but Incoming call is okay
    • Check the billing if you are old customer and using services more than one month. If bill is already paid, you must call your service provider to fix the issue. There is no charges for troubleshooting.
    • For new installation and migration, service engineer must check incoming and outgoing. By default you can make only landline calls. So you must book complaint to activate outgoing to mobile and international calls. (technically - you should request to activate 0 and 00). The activation and deactivation charge may be applicable so make sure about it also.

  • Incoming and outgoing call both are not working
    • If there is both no incoming and no outgoing in telephone service, read this article
      No Dial Tone


No dial tone

Telephone Problem - NO DIAL TONE




NO DIAL TONE is one of the common issue, before complaining to Etisalat please check following things because if there is any fault in your side, else you will receive 50 - 250 AED charge if fault is from your side.



FIRST STEP REQUIRED

Check the lights on the ONT (the Etisalat fiber optic box). If there is no light in the ONT or if there is only power light or if there is red light on OPTICAL/LOS indicator or if OPTICAL/ PON/ LINK/ WAN/CONFIG indicator is blinking, then please TURN OFF AND TURN ON the ONT and wait for 3 minute. If still there is same issue as describe before, you must register your complaint by calling 101. They will send their engineers to fix the problem.


No light in Optical LED => Configuration issue from ISP or ONT is faulty


Red light in Optical LED => Fiber link is broken


SECOND STEP REQUIRED

If ONT lights are normal (internet and iptv are working fine), then please dial your landline number from mobile.

A) If the ring is going but you cannot hear the ringtone means

  • Please go through the checklist below and take necessary action, there could be problem from your side
  • There could be configuration issues from the service provider


CHECKLIST
  1. Your telephone set is arranged properly.
    Check for telephone set manual also if you are not sure.
  2. The volume level of the set is fixed to medium or high level
  3. No loose connection between telephone socket and the telephone set
  4. No loose connection at ONT to the socket or ONT to the telephone set
    Check the RJ11 connector of the telephone cable is fixed on TEL1 port of the ONT. This is default scenario, please do not use another port unless you know what you are doing
  5. Telephone patch cable (RJ11 cable) is not broken or left bare for short-circuit
    Change the damaged wire or old multiple-output socket
  6. If you have cordless set then check whether the power is provided or not or it charging or not.
  7. Your telephone set should be in good condition, no outdated battery should be there.
    If you have one spare, you can use that one also

B) If there is busy tone
  • there are physical problem at your side
    Go through the above checklist and take necessary action
  • there is configuration issues from the service provider

ISSUES FROM SERVICE PROVIDER

There may be no dial tone if there is technical problem in ONT or from service provider.
  • faulty ONT
    • If there is no light in the ONT 
    • If there is only power light
    • If there is red light on OPTICAL/LOS indicator
    •  If OPTICAL/ PON/ LINK/ WAN/ CONFIG indicator is blinking.
  • faulty service from ONT
    • no proper sync between ONT and service provider's system
    • duplicate mac address saved in service provider's system 
    • faulty mapping of telephone number from service provider's side
  • In both previous cases, try to turn off and turn on again. Wait 3 to 4 minutes so that ONT will operate itself. Repeat one more time if the problem is still the same call customer service center and register your complaint.