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Etisalat customer care number is 101 or 800 101. I am not related to Etisalat, blog was prepared with the help of Internet resources. More help ? onabin@gmail.com

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IPTV

IPTV issues troubleshooting

I have listed most common issues related to Etisalat IPTV receivers Set top box (STB) and Personal Video Recorder (PVR). If you are facing different problem regarding IPTV service, please let me know.


  • Blank Screen

    When you turn on the IPTV receiver, blank screen will appear after Etisalat Logo screen

  • Not Subscribed Error

    Instead of channel preview in the main screen, you will receive "Not Subscribed" message

67 comments:

  1. Hi,

    What is the url of iptv and other required things. I need to configure with vlc player

    Regards

    ReplyDelete
    Replies
    1. yes please, im looking into this as well, need to setup a KODI(XBMC) STB

      Delete
  2. Hi, i have 2 setup box from etisalat, just wondering if i can use them both for 2 separate tv's.

    ReplyDelete
    Replies
    1. Etisalat IPTV requires Etisalat provided IP address, so you must connect IPTVs to the working ports of ONT

      Delete
  3. My remote control stopped working since 3 weeks. When I asked 101 they told me that I have to get it from outlets or business centers. However, it appeared to be out of stock from all branches. This is really frustrating customer service from etisalat

    ReplyDelete
    Replies
    1. Hi, simply register one complaint with description IPTV not working, they will send their technical support guy and request him for receiver change or new remote. There is 50/50 chances either remote is not working or receiver hardware issue. No need to visit Etisalat branch because they will give you universal remote and again you have to do frustrating steps to program it for your receiver. There are so many kinds of receiver, so please call for technician visit, don't worry about the charges, depends upon the technician.

      Delete
  4. how can i replace card IP setup box.

    ReplyDelete
  5. how can in connect iptv set top box to my laptop...????

    ReplyDelete
  6. Hi, is there any solution for view different channels in different TV from a single Etisalat connection ?
    sajancbabu@gmail.com

    ReplyDelete
  7. Hi can somebody please help me. When i turned on my iptv it says error the connection is currently unavailable. What can i do about this? Thanks in advance

    ReplyDelete
    Replies
    1. i have same your proplem if you know the solve pleas tell me and thans

      Delete
  8. Hi can somebody please help me. When i turned on my iptv it says error the connection is currently unavailable. What can i do about this? Thanks in advance

    ReplyDelete
  9. My settop box remote is acting very slow.after pushing a button there is a considerable lag for the menu on screen to react and browse thru channels.
    I have restarted the settop box, changed the batteries but the problem is same. Do you know what could be the issue anyone else has faced this?

    ReplyDelete
    Replies
    1. This comment has been removed by the author.

      Delete
  10. My settop box remote is acting very slow.after pushing a button there is a considerable lag for the menu on screen to react and browse thru channels.
    I have restarted the settop box, changed the batteries but the problem is same. Do you know what could be the issue anyone else has faced this?

    ReplyDelete
  11. My settop box remote is acting very slow.after pushing a button there is a considerable lag for the menu on screen to react and browse thru channels.
    I have restarted the settop box, changed the batteries but the problem is same. Do you know what could be the issue anyone else has faced this?

    ReplyDelete
  12. Hi. Can someone help me. I'm looking to find the setting in my new elife box where the standard definition videos are stretched. I'd like them to get displayed as 4:3. The Installer had made this change in a hidden key combo which I didn't pay attention to. Can someone help. The box model number is is DWI811ET1. much appreciated.

    ReplyDelete
    Replies
    1. Hi, to change the display ratio, use your TV remote control and TV settings.

      If you have doubt over IPTV receiver, call 101 and reset it.

      Delete
    2. Nabin. I have done that. There should be a way to change the ratio scalling automatically. For example. 4:3 channels should show 4:3 if preferred and 16:9 should display as is. Using the TV remote is a stop gap. I've also tried changing the video settings in the debug menu but that reverts back to 16:9. Is there another way?

      Delete
    3. any solution to the above question please

      Delete
  13. Hi,

    What is the udp://@+port iptv and other required things. I need to configure with vlc player

    Thanks

    ReplyDelete
  14. I want to connect Etisalat tv setup box to descktop

    ReplyDelete
  15. I want to connect Etisalat tv setup box to descktop

    ReplyDelete
    Replies
    1. http://elifetv.etisalat.ae

      or

      http://pop2.elifetv.etisalat.ae:33603/EPG/jsp/webtv/index.jsp#1

      Delete
  16. Hi can i ask if the etisalat iptv will work to other country

    ReplyDelete
  17. Hi
    I want to use my old set up box instead of newly given by Etisalat.. how i can use..

    ReplyDelete
  18. This comment has been removed by the author.

    ReplyDelete
  19. Nabin, Is there a new iptv box that is better, the one i have is very slow. Its the new service about 6 months old with the dvr. Is there an after market iptv solution that will work with etisalat?

    ReplyDelete
    Replies
    1. IPTV receiver should not give you problems, streaming is fast for normal LED however streaming is slow for UHD and greater than 40" screen.

      The fundamental part for IPTV reciever is its connectivity from ONT to the IPTV receiver. If cabling is proper standard (or wifi signal strength is better provided that you are watching tv services via internet using wifi/wire and the router supports media streaming in good rate).

      Cable should be cat6E with length < 30-50m (90m is tested range in idle environment). It is advised to avoid cable joints and sharp bendings.

      You can use vpn iptv receiver in the market, which bypass Etisalat network and provides you more channels.

      Delete
    2. Etisalat IPTV receiver cannot be customized or altered. You can use vpn enabled iptv receiver available in the market, it bypass Etisalat network and provides you access to many other channels.

      Delete
  20. hi...please I want to now how to put Service Provider in Dynamic DNS Setting for etisalat router because I have account in noip.com and dydns is not free

    ReplyDelete
    Replies
    1. Hi,

      please go for yearly subscription, noip is not supported in Etisalat router.

      Delete
    2. thank you

      noip worked for me! yesterday

      Delete
  21. Hi,

    Is it possible to extract the links and use VLC to stream the channels? The problem is that http://elifetv.etisalat.ae doesn't provide access to bein sport channels unfortunately.


    Thanks

    ReplyDelete
  22. Can you provide the Control code combination to enter in the remote , for erasing all the recordings in the DVR settop box ? The etisalat technician uses this key combination ( 3 keys together) to erase harddisk whenever there is a problem with recording .

    ReplyDelete
  23. I am having a problem with my controls.When i press volume button it works but whenever i try to press other ones it says"this function is not available"

    ReplyDelete
  24. I am having a problem with my controls.When i press volume button it works but whenever i try to press other ones it says"this function is not available"

    ReplyDelete
  25. Good day, i got EC2118 Huawei IPTV set top box.
    Can i use them as ordinary media player using the USB port to play videos/picture from hardisk storage. or can it be conveterted to become a media player
    Thanks for your help

    ReplyDelete
    Replies
    1. Hi, the new IPTV software version has provision for USB storage. Kindly call 101 for the detailed technical aspect.

      Delete
  26. Blue screen chinese characters cannot go back to home screen pls help

    ReplyDelete
    Replies
    1. Kindly call 101 and change the IPTV receiver

      Delete
  27. nabin. I've tried for months to disable pnp and I can't get anyone to help? has anyone gotten any success to delete the pnp service?

    ReplyDelete
  28. I have the device dwi211eti but it came without hard disk but it has a place for usb and external flash memory. Can i use them to record?

    ReplyDelete
    Replies
    1. Nope ..... you need another kind we call PVR (personal video recorder)

      Delete
  29. I have the device dwi211eti but it came without hard disk but it has a place for usb and external flash memory. Can i use them to record?

    ReplyDelete
  30. Hello i need to know is etislat iptv receiver r compatible with 4k uhd tv as i want to purchase 43inch 4k uhd tv but i have elife family connection. Will it work on uhd tv. Thnks.

    ReplyDelete
    Replies
    1. upto 3D HD is supported. Kindly check with 101 for their new iptv receiver

      Delete
  31. Hello how can i strected or zoom out tv channels as i havent find any options in my iptv receiver? This option is avaliable in du iptv receiver. Kinldy help me out thnks

    ReplyDelete
    Replies
    1. Please use tv remote and adjust the aspect ratio

      Delete
  32. how can I make factory reset to use the device (VM-HD3000/LE) like a brand new one out of the country?

    ReplyDelete
    Replies
    1. if you find out pls let me know too. I need also

      Delete
  33. I have VM-HD3000/LE. Remote Control's volume button is not working. Please help. By calling 101 they couldn't help its totally waste of time.

    ReplyDelete
    Replies
    1. Kindly book complaint by calling 101 and ask for remote replacement

      Delete
  34. how can i sue etisalat reciver in other country? or how can i reset iptv reciver? i want to add my olay list

    ReplyDelete
  35. How much does a new remote cost ?
    I misplaced it during my shifting to new place

    ReplyDelete
    Replies
    1. 50aed but please take the remote manual also. They will give universal remote

      Delete
  36. Hi Nabin,
    I am going to cancel my e-Life connection. It is an old connection (Up graded from Al shamil.unfortunately i lost my reciever, router etc. When i shifted my room.etisalat staff told me to bring the devices to main branch for cancellation. Is It required to return these for 7-8 Year old connection ?
    Pls advice

    ReplyDelete
  37. Can I use another elife set top box without subscription to use in my second tv

    ReplyDelete
  38. how to upgrade my etisalat hd STB to a new 4k STB

    ReplyDelete
  39. Hello,
    I have a new elife HD tv box from one of my friends who is traveling. When i coonect it just its asking about username and password i tried everything yet it's working.
    Any idea how can i resolve that issue?

    ReplyDelete
    Replies
    1. Kindly call 101 and give them account number, stb serial number and mac id

      Delete
  40. How can I use the douter with model number DWI211ETI as a wifi router? It is etisalat provided, so how can I alter it to use it as a wifi router rather than a TV? I have a internet ethernet cable running into it from my main router. How do I access the routers settings? I tried LAN Ethernet and 192.168.1.1 but had no luck. Any suggestions?

    ReplyDelete
  41. after 3 weeks waiting for the TV connection I am not able to deal with the Call Center. Internet and landline are ok but TV connection never. There is a notice on the screen: This device is not registered from our service. Please, contact Help Center. I´ve called 40 times in 21 days, and always some answer: We will send an email to the IT department. What can I do????

    ReplyDelete
    Replies
    1. My assumption here is

      A) field technician came and fixed the STB. Then after nothing happened

      Your STB is not registered in their platform, need to call 101 and book complaint that stb is not working at all even after turning ON/OFF. You must ask for technician visit.

      B) Another technicians came and changed the STBs. Nothing happened

      Need to call 101 and ask for technician visit. They can change the port and check again or re-register the stb if it is showing blank in the system.

      If no help from Etisalat, please book complaint to TRA (tra.gov.ae)

      Delete